Payment and Refund Policy

1. Permanent digital access

Package payments purchase a one-time, permanent account-tier upgrade. They are not monthly subscriptions and do not renew automatically. Access is normally supplied immediately after Paystack verifies a successful payment.

2. Pending or failed payments

Pending, abandoned, failed, or reversed payments do not activate a package. If M-Pesa shows a deduction but the package remains inactive, contact support with the Outliier payment reference so the transaction can be reconciled.

3. Refund eligibility

We will investigate refund requests involving:

• A duplicate successful charge for the same intended package purchase.
• A verified successful payment where the purchased package was not delivered.
• An incorrect amount caused by a confirmed platform error.
• An unauthorized transaction validated through the applicable dispute process.
• Any refund required by applicable law.

4. Activated packages

Because permanent digital access is supplied immediately, a change-of-mind request may be declined after the package has been activated or used, except where applicable law requires otherwise. Fraudulent or abusive refund requests may lead to account restriction.

5. Requesting help

Contact support@outliier.xyz promptly and include your account email, payment reference, package, amount, and payment date. Never send an M-Pesa PIN. Approved refunds are processed through Paystack and may take additional business days to appear.